refund policy

Please request the refund through account.de-pa.de. You will need to enter your e-mail address and a code that will be sent to you in order to get access to the customer account.

*If you live outside the EU or UK, please skip the step above and contact us directly at info@de-pa.de.*

We have a 30-day return policy, which means you have 30 days after receiving your item to request a refund. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@de-pa.de.

Refunds
If your return is approved, we'll automatically refund all payments we have received from you regarding this particular return-request, including delivery costs, on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@de-pa.de.

The costs for the return shipment have to be covered by the customer and will be deducted directly from the refund amount.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.